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Our Newsletter


 


 

Policies

Customer Satisfaction

Our success is based on your satisfaction in both the products you buy and with our company as a whole.  If you are not satisfied with your purchase or if it is defective upon arrival, you may return it in its original condition for an exchange or a refund.  This exchange/refund period extends for 30 days after the date you purchased your merchandise.  Special order or custom made items are non-cancelable and non-refundable.  We don't use any deceptive advertising gimmicks nor do we have any hidden handling, packing or shipping fees.  We have an extensive inventory in our warehouse, however some items are drop-shipped from a supplier.  You will always be notified if there are any backordered items or of any delays in shipping your order.
Experience


We have 14 years of experience in the online retail business, and GhillieSuitMarket.com has been satisfying our customers for the past five years.  We know our products and we take care of our customers.  We believe in helping people make life more enjoyable by offering quality leisure products.

Shipping

Shipping charges are calculated prior to completing your order based on your location, weight of the item(s), and shipping method.   You can also calculate your shipping charges by using our Shipping Calculator (on each items detail page).  Most products ship from our warehouse facilities located in Bradenton, Florida while others ship direct from the manufacturer.   Most orders ship within 1 to 2 business days (custom orders, and certain other specified products excluded). We have sophisticated software designed specifically for handling your on-line order to assure you fast accurate delivery.  UPS shipments do not count the day of shipment as a day in transit.  For instance, an order that is to be shipped 2 Day Air will actually take 2 days in transit PLUS the day of shipment.  Also UPS does not deliver on Saturday unless Next Day Air or 2 Day Air is specified WITH the Saturday delivery option.  Please note that refused deliveries may be charged a re-delivery charge.

Shipping Damage or Claims

If you receive damaged product or your product shows delivered but you have not received it, we have 14 days to file a claim with the carrier. If we are called outside of this time frame we cannot make any guarantees on replacements or credits.  Also see Common Carrier Shipments for large package deliveries by semi-truck.

International Orders
Yes! We ship internationally! Duty, taxes, and brokerage fees may be assessed on your shipment by customs and UPS which is generally collected by UPS or FedEx at the time of delivery in the form of a COD. Please contact your local Customs office for an estimate of these fees.

Return Policy

All items except for custom and special ordered product can be returned within 30 days of purchase.  All returned goods must be in new re-sellable condition and in the original packaging. Customers are responsible for returning the item in the original packaging and in saleable condition.  Please properly package and insure the item so a claim can be filed with the carrier if damage occurs during return shipping.  Claims can not be made on items not properly and securely packaged.  Goods are to be returned, freight prepaid, along with a copy of your invoice and reason for return.  Defective items may be exchanged during the first 30 days on most products, after 30 days the manufacturers warranty applies. 

Many items have promotional (reduced) shipping charges - the shipping cost on your order may not reflect the actual shipping cost.  Returns shipped beyond the 30 day timeframe will not be refunded and will be returned to the sender at their expense.

Before returning any product please email us for a return authorization number.  Items returned without a return authorization number will be refused or subject to a restocking charge.

Guarantees

All items are guaranteed by the manufacturer. Depending on the item, the warranty period varies.  All items are guaranteed to be free from manufacturing defects when received.  Specific warranty periods vary by manufacturer.


Tracking Your Order

When you place an order through our Web site you will receive an e-mail confirmation that your order is in process.  When the item ships you will receive an additional e-mail with a tracking number when shipped via UPS or FedEx, or date shipped when shipped by other carriers. Drop-ship orders will only be confirmed, please check order status for more info. You can always check your order status by logging in.

Secure Ordering

When you order through our Web Site you can be sure your credit card is secure. This site has security measures in place to protect the loss, misuse and alteration of the information under our control.  GhillieSuitMarket.com's website conducts all order transactions via a secure server.  Using your credit card on our secure server is guaranteed.  In the highly unlikely event that your credit card is used fraudulently online with GhillieSuitMarket.com, and you must pay any amount because of the fraudulent use, you will be reimbursed fully.

Your Privacy Assured
We will never share any personal information you give us online. We do not make your information available to any outside companies and we don't send mailings or frequent e-mail advertisements.  We do send out a monthly newsletter via e-mail with specials and other helpful information if you have selected to receive this information during the check-out process.  Our online Checkout form makes it very easy for you to opt-out of this with a click of your mouse.  It's entirely your choice.

Choice/Opt-Out

Our site provides users the opportunity to opt-out of receiving communications from us and our partners at the point where we request information about the visitor.  This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service.

Disclaimer

We make every effort to correctly portray the items and information contained in this web site. In the event of pricing errors, errors in descriptions, and informational content errors, we will attempt to correct the situation in a timely fashion once notified. We will not be held liable for pricing errors and reserve the right to cancel any order or refuse shipment at any time with written notice to the buyer.