A Power BI project to analyze customer churn using real-world telecom data. Includes ETL, DAX, KPI tracking, and interactive dashboards.
This Power BI project was created to practice and fine-tune key business intelligence and visualization skills by analyzing a telecom dataset to uncover churn patterns.
To gain hands-on experience building professional dashboards and deliver actionable insights into customer behavior, retention, and churn drivers.
Kaggle- Telco Customer Churn Dataset
- 5-page interactive dashboard
- KPI metrics: Churn %, Average Monthly Charges, Lifetime Value, etc.
- Drill-through functionality for customer segmentation
- Advanced DAX calculations
- ETL transformations using Power BI Query Editor
- Power BI Desktop
- DAX
- ETL (Power Query)
- Data Modeling
https://drive.google.com/file/d/1fkqCkG0fLlNQt2NzsGnmLtMdOA9KUX46/view?usp=sharing