Hi @RoryClearSky

Can you please contact support[@]antmedia.io so I can check this?

Also, if you share the following details, we can reach a faster conclusion.

1. The email address from which you made the purchase
2. Where do you use AMS ? Local, Cloud (AWS, Azure, GCP etc.)
3. If you are using it in the cloud, check if you are using a Marketplace product.

Thanks.