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Zendesk Engineering

Unleashing the Magic of Zendesk Datastore Management: Your One-Stop Self-Service Hub!

Unleashing the Magic of Zendesk Datastore Management: Your One-Stop Self-Service Hub!

You may be new to this series; and if so welcome! If so, I encourage you to start at the beginning of our datastore journey and see the…

Jun 29

A Journey to Empowerment: How Zendesk Engineers Transformed Infrastructure Provisioning

A Journey to Empowerment: How Zendesk Engineers Transformed Infrastructure Provisioning

In the fast-paced world of engineering, the dream of easy infrastructure management and provisioning is a common aspiration. At Zendesk…

Vishnupriya Varadarajan

Jun 17

Connecting Applications to Self-Service Datastores

Connecting Applications to Self-Service Datastores

Are you ready for more self-service datastore adventures? If you haven’t already, have a look at our previous entries in this series:

Jeffrey Theobald

Jun 8

Resolving Incidents With The Remote Incident Console

Resolving Incidents With The Remote Incident Console

Supporting developers to debug and resolve issues with datastores in the Self-Service ecosystem.

Alistair Forrester Burrowes

May 28

Less is More: Improving job execution by ditching the job executor

Less is More: Improving job execution by ditching the job executor

A brutally simple and effective implementation for long-running account move jobs at Zendesk.

Tim Cuthbertson

Mar 13

Leading while learning: why great managers don’t have all the answers

Leading while learning: why great managers don’t have all the answers

Your influence comes from creating an environment where learning is encouraged, failure is a stepping stone, and innovation thrives.

Feb 10

Simplifying Datastore Provisioning with Kubernetes Operators

Simplifying Datastore Provisioning with Kubernetes Operators

Dec 2, 2024

Latest

Unlocking Efficiency: A New Era for Datastore Provisioning

KRaft at Zendesk Part-2: Quorum Stability Is All You Need — Running KRaft on Kubernetes

KRaft at Zendesk Part-1: Navigating the migration and key lessons learned

Provisioning Kafka topics the easy way!

How we enabled self service Kafka topic provisioning

Semantic Search at Zendesk

Explore our approach to developing embedding models at Zendesk, enhancing…

dbt at Zendesk — Part III: lift-and-shift playbook

No Access Denied: Our Transition to Kafka ACLs

Our Kafka modernization journey has gained momentum…

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