The Wayback Machine - https://web.archive.org/web/20160617153226/https://dev.twitter.com/case-studies/twizoo

Delivering real-time recommendations and reviews with Twitter

Location
London, England
Industry
Food & Drink, Reviews
Kits
Crashlytics Kit, Twitter Kit
Quick Facts:
  • Live in 14 cities—London and across the US
  • Featured in the App Store several times
  • Available as an API for app developers
Fabric reduces development time to render Tweets beautifully everytime by at least 50%.
Madeline Parra
CEO and Co-Founder
Twizoo
With Fabric, using Sign-in with Twitter makes personalization easy for all of our users.
John Talbott
CTO and Co-Founder
Twizoo
Challenge

Twizoo is a restaurant recommendation app based on what people say on Twitter. By harnessing the volume of opinions shared on Twitter everyday, Twizoo surfaces seven Tweets about a food or drink establishment for every one traditional review on popular customer review sites. Twizoo realized that by leveraging the volume and real-time nature of the content on Twitter, the company could create a differentiating product— delivering relevant, in-the-moment recommendations for people searching for a place to eat or drink.

To do this, Twizoo needed a powerful way to access the full stream of Tweets that could be about restaurants for further analysis. The company also needed to develop an intuitive UI that helped users make quick decisions by cooking down these millions of Tweets into overall recommendations— and most importantly, to give their users instant access to the most relevant Tweets about food and drink establishments in real-time. To display these Tweets to their users, Twizoo didn’t want to waste time sending several attributes about each Tweet in order to render their own display within their app. There was a lot of data to be analyzed and to get in front of the users instantly, but the company didn’t have an easy way to access and send all the necessary Tweet data downstream, or to render those Tweets in their app.

Solution

By leveraging Gnip and Fabric, Twizoo was able to easily get the most relevant Tweet reviews in front of their users by:

  • Tapping into Gnip to access the full stream of Tweets mentioning restaurant keywords and handles for further analysis
  • Using Twitter Kit to display the most relevant Tweets, allowing for a quicker and more effective way to get Tweets in the app in real-time
  • Adding direct response within the app, further encouraging users to contribute reviews about restaurants via Tweeting
  • Offering Sign-in with Twitter to create personalized recommendations for users
  • Adding Crashlytics crash reporting to ensure stability throughout the entire app experience, and enabling a quick response if something went wrong
Results

Using Gnip and Fabric, Twizoo was able to markedly improve data quality and user experience within the app. The APIs and SDKs also helped speed up development timelines, allowing the team to focus on core data analysis and app features.

Being able to access a rich data set with Gnip gave Twizoo the groundwork necessary to analyze and surface the most recent and relevant Tweets about places within the Twizoo app. With TwitterKit, Twizoo was able to expand the type of Tweets available to its users, including full picture views as well as providing embedded Tweets about over 100,000 restaurants and bars. And with Sign in with Twitter, Twizoo can access a user’s social graph in real-time, serving up personal recommendations and providing a tailored timeline of Tweet reviews about restaurants and bars from that user’s friends.

Gnip and Fabric are now an integral part of the Twizoo app and the user experience. The integration enables all Tweet rendering and personalization capabilities within the app, drastically improving the speed and design as well as allowing the development team to move quicker on new features that require access to a user’s social graph.