Twitter is already used by thousands of commuters every day. Today, we’re announcing a new partnership with Transport for NSW to pilot a new, Australian-first service that will automatically alert customers about delays or disruptions while travelling on the suburban and intercity train network in NSW.

The public pilot launching in December is the latest in a series of services and features that make Twitter more useful for businesses and their customers.

Today we’re excited to announce new features to help users find and get help from businesses that provide support on Twitter.

Twitter is the best place to catch up on what’s happening, and thanks to a new partnership with @ESPNIndia we’ve launched #TwitterPostBox to make it easier than ever for fans to get the news of the day from their favourite sport in an instant.

We’ve pulled together six best practices from the top businesses providing support on Twitter to show how they’re using Direct Messages to provide incredible service to customers.

We’re eliminating the 140-character limit, to Direct Messages even more powerful and fun.

We’re eliminating the 140-character limit, to make Direct Messages even more powerful and fun.

If you’ve checked your Direct Messages today, you may have noticed that something’s missing: the limitation of 140 characters. You can now chat on (and on) in a single Direct Message, and likely still have some characters left over.

Changes to Direct Messages make it easier to connect with those who matter.

A fun new way to send private messages on Twitter – in a group – plus a mobile video camera to capture life as it happens.

A fun new way to send private messages on Twitter – in a group – plus a mobile video camera to capture life as it happens.