Tuesday, November 1, 2016 | By Ian Cairns (@cairns), Customer Service Product Manager [16:01 UTC] New features in Direct Messages help people get resolutions to customer service requests faster and easier, whether from human support teams or through automated experiences. Read more... |
Wednesday, October 5, 2016 | By Wayne Huang (@WayneYHuang), Research Team [16:00 UTC] A new study shows customers willing to pay up to 20% more across industries after positive customer service interactions on Twitter. We reveal the research and share tips for maximizing your customer service interactions on Twitter.
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Thursday, September 15, 2016 | By Travis Lull (@tjlull), Product Manager [16:03 UTC] We’re launching new customer support features that help users identify which businesses are active and available on Twitter. Support indicators and a message button allow businesses to make it clear what accounts provide support and when customers can get help. Read more... |
Wednesday, July 13, 2016 | By Travis Lull (@tjlull), Product Manager [19:21 UTC] Knowing your customers on Twitter is a key step to creating rich service experiences and building deeper relationships. Our Sign in with Twitter tool provides a useful way to build those connections. Read more... |
Thursday, March 31, 2016 | By Rebecca Kramer Rosengard (@RKRosengard), Automotive Industry Marketing Lead [19:52 UTC] How two major auto brands used Periscope to connect with fans and debut their newest models at the 2016 New York International Auto Show. Read more... |
Monday, March 21, 2016 | By Grant Baxter (@gnhbaxter), Brand Strategy, Australia [00:55 UTC] After launching Moments in Australia earlier this month, we’re now rolling out Promoted Moments with selected brand partners. Read more... |
Monday, February 22, 2016 | By Grant Baxter (@gnhbaxter), Brand Strategy, Australia [01:12 UTC] In a first for an Australian brand and bank worldwide, @ANZ_AU has launched a new Twitter emoji. When users Tweet using #GAYNZ a rainbow flag will automatically be added to the Tweet in celebration of LGBTI pride. Read more... |
Friday, February 19, 2016 | By Ian Cairns (@cairns), Product Manager [08:09 UTC] Today we’re introducing two new customer service products: an easy way to help customers transition from a public Tweet to a private Direct Message, and a Customer Feedback tool that makes it simple to survey your customers after service interactions. Read more... |
Thursday, February 18, 2016 | By Ian Cairns (@cairns), Product Manager [21:06 UTC] Today we’re introducing two new customer service products: an easy way to help customers transition from a public Tweet to a private Direct Message, and a Customer Feedback tool that makes it simple to survey your customers after service interactions. Read more... |
Thursday, February 18, 2016 | By Ian Cairns (@cairns), Product Manager [17:00 UTC] Today we’re introducing two new customer service products: an easy way to help customers transition from a public Tweet to a private Direct Message, and a Customer Feedback tool that makes it simple to survey your customers after service interactions.
Read more... |