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Should have average attend time and average resolve time breakdowns per workspaces workspaces

#35

· BenMaruchu opened

on Feb 20, 2018

In report response should have breakdown of service requests per statuses based on their reporting methods

#34

· BenMaruchu opened

on Feb 20, 2018

In report response the workspaces should have breakdown of service requests based on their status

#33

· BenMaruchu opened

on Feb 20, 2018

Update API documentation to accommodate latest changes

#32

· BenMaruchu opened

on Dec 18, 2017

Should provide/expose data frames API endpoint to allow for statistical analysis tools to utilize the data further

#31

· lykmapipo opened

on Dec 18, 2017

Implementing the cache layer when applicable

#30

· lykmapipo opened

on Dec 18, 2017

Finalize full implementation of OAuth v2.0 to force API client to utilize the standard

#29

· lykmapipo opened

on Dec 18, 2017

Send a notification(Email and SMS) to customer care operator when service request is resolved

#28

· lykmapipo opened

on Dec 18, 2017

Send a notification(Email and SMS) to jurisdiction when new service request submitted

#27

· lykmapipo opened

on Dec 18, 2017

Based in service SLA notify correspondent when service request is past the allowed resolve time

#26

· lykmapipo opened

on Dec 18, 2017

When service requested assigned send a notification(SMS and Email) to assignee with the details and ticket number of the service request.

#25

· lykmapipo opened

on Dec 18, 2017

When service request closed(resolved) send notification(sms, email or push) to a reporter

#24

· lykmapipo opened

on Dec 18, 2017