I'm a Chicago-based Sales and Customer Success leader turned tech learner, passionate about blending soft skills with hard tech. I'm currently leveling up in Python, AI, APIs, SQL, and cybersecurity through hands-on projects — all to better serve SaaS users and solve real-world problems with smarter tools.

• 🌟 Professional Background: Account management and customer success professional with 5+ years of experience in tech and supply chain, specializing in retail supply chain automation, EDI, APIs, ERP integrations, and driving customer adoption and retention.
• 🎓 Education: Bachelor's degree in Political Science from the University of Minnesota Twin Cities.
• 🚀 Interests: Passionate about customer success, technology, and product-led growth. Interested in expanding expertise in API technology, automation, and optimizing customer journeys.
• 🌎 Location: Based in Chicago, Illinois.

• Customer & Account Management: Account management, consultative selling, customer success, project management, and vendor compliance
• Technical & Process Knowledge: API lifecylce management, data analysis and pattern recognition, EDI, SaaS integrations
• Soft Skills: Strong communication, cross-functional collaboration, and stakeholder alignment

• API & Integration Tools: Postman
• CRM & Customer Success: Salesforce, HubSpot, and Gainsight
• Integrated Development Environment: Visual Studio Code
• Programming Languages and Markup: Python, SQL (basic familiarity), XML (used for mod development and data structuring)
• Sales Prospecting and Engagement: Apollo, Groove, HubSpot Sequences, LinkedIn Sales Navigator, Mixmax, Outreach, Orum, Snov.io, and ZoomInfo
• Version Control & Collaboration: GitHub

• AI Productivity Hacks to Reimagine Your Workday and Career
• Data Visualization for Data Analysis and Analytics
• Data Science Foundations: Fundamentals
• Cybersecurity Foundations
• Introduction to Artificial Intelligence
• Introduction to Prompt Engineering for Generative AI
• Learning Git and GitHub
• SQL for Non-Programmers
• Understand SQL: Explore the Power and Versatility of the SQL Database Language

• API Beginner Learning Path

• Cybersecurity
• Git/GitHub workflows
• Advanced API lifecycle management
• Prompt engineering and numerous AI tools

• LinkedIn: https://www.linkedin.com/in/coltonofarrell/
• Email: coltonleeofarrell@gmail.com

Feel free to explore my repositories and reach out if you'd like to collaborate!

⭐️ From Colton O'Farrell https://github.com/coltonofarrell